四川省绵阳南山中学2014届高三10月月考试英语试题答案(3)

But just a short walk from Manhattan's skyscrapers, George Brown sits on the side-walk, cooking a lunch of rice and bits of fish over a can of cooking fuel．
Brown is homeless — one of the 2.3 million people in the US who end up on the street．
During the day, Brown collects aluminium cans and sells them for five cents a piece．At night, he sleeps on the street．
"I have been on the street about eight or nine years, something like that," said the 62-year-old former construction worker．
Brown admits he's had problems with alcohol and has smoked cocaine．But he said he still wants a more stable housing arrangement．He could afford it just with the money he earns by collecting cans and small pieces of metal, if only truly low-income housing were available．
However, he sees no hope of finding affordable housing in New York．
With the strong economy and unemployment down, beautiful housing is being built to meet demand．
A US report shows rents in New York city rose more than 27 percent between 1984 and 1999, from US $549 to US $700 a month．
One of the side effects of the strong economy is that rents have been going up．
The majority of people who experience homelessness really just need some affordable housing help．
But few housing companies have been built for the poor．Many small apartments in the city now rent for US $1,500 a month or more．
Brown, the homeless New Yorker, said he has a daughter who lives in the city but he rarely sees her．She is angry about his drinking and won't allow it in her house．
Smiling, he said he also has seven grandchildren whom he'd like to see more often．
"All I've got to do is clean up my act," he said．
39．What kind of life does George Brown lead?
A．Homeless and dangerous．    
B．Homeless and childish．
C．Homeless and miserable （痛苦的）．    
D．Homeless and sleepless．
40．From George Brown's life we can find that ______.
A．old Americans lead a hard life
B．old Americans want to live alone
C．American cities are crowded with poor people 
D．bad habits play a role in some poor people's Life
41．It can be inferred from this passage that ______.
A．America is short of housing companies
B．the poor can't benefit from the increasing economy
C．poor people in America will become rich
D．housing companies will build more houses for the poor
42．If this passage comes from a paper, on which page would it be?
A．Society．   B．Science．  C．Economy．D．Business．
D
High-quality customer service is preached（宣扬）by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store（零售店）, but instead will warn their friends, relatives, co-workers, strangers and anyone who will listen. Store managers are often the last to hear complaints. “Storytelling hurts retailers(零售商) and entertains consumers,” said Paula Courtney, President of the Verde group. “The store loses the customer, but the shopper must also find a replacement.”
The most common complaints include filled parking lots, cluttered（塞满了的）shelves, overloaded racks, out-of-stock items, long check-out lines, and rude sales people.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting(业余兼职的) local police to work as parking attendants to direct customers to empty parking spaces. Retailers can relieve the headaches by redesigning store display, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, sales people should be skillful and polite with angry customers.
“Retailers who’re enthusiastic and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filling complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
43. Why are store managers often the last to hear complaints?
A. Most shoppers won’t complain even if they have had unhappy experiences.
   B. It is difficult for customers to have easy access to store mangers.
   C. Few customers believe the service will be improved after their complaints.
   D. Shoppers would rather tell their unhappy experiences to people around them.
44. What does Paula Courtney imply by saying the underlined sentence in paragraph 2?
   A. The same products can be bought in other retail stores.
   B. It is not likely the shopper can find the same products in other stores.
   C. New customers are sure to replace old ones.
   D. Not complaining to the manager causes the shopper some trouble too.
45. What contributes most to smoothing over issues with customers?
A. Hiring of efficient employees.
B. Manners of the salespeople.
   C. Huge supply of goods for sale.
D. Design of the store display.
46. To achieve better shopping experiences, customers are advised to ______.
   A. voice their dissatisfaction to store managers directly
   B. settle their disagreements with stores in a friendly way
   C. put pressure on stores to improve their service
   D. shop around and make comparisons between stores
E
BEIJING (AP) — Sandstorms whipping across China shrouded(遮蔽) cities in an unhealthy cloud of sand Monday, with winds carrying the pollution outside the mainland as far as Hong Kong and Taiwan.